What is Stove Spares Online?
Stove Spares Online is a leading provider of high-quality genuine replacement stove parts and accessories for a wide range of stove models. We offer a comprehensive range of replacement parts and accessories to help our customers keep their stoves in top working condition.
How can I find the right part for my stove?
Our user-friendly website allows you to easily search for the specific part you need by selecting your stove model from our extensive product range. Our knowledgeable customer service team is also available to assist you in finding the correct replacement part for your stove.
How long will it take to receive my order?
We pride ourselves on our fast and reliable delivery service. Most orders placed before 3 pm on a business day will be dispatched the same day, with standard delivery taking 1-3 business days within the UK and Ireland.
How much is shipping?
Shipping to GB & NI is £7.50 and shipping to ROI is £12.00. However we offer free shipping on all order over £50
I have an issue with my order, who do I contact?
If you have any questions regarding your order you should email [email protected] and a member of our team will help you with your query.
Refunds and Returns
To return your product, please read our refund and returns policy below and then email [email protected].
A member of our team will then get in contact with you via the email address you have provided.
You can view our full Refunds & Reurns policy here: https://stovesparesonline.co.uk/refund-and-returns-policy/
Are stove spares covered under warranty?
Stove parts are generally considered consumable items and are not covered under warranty. This is standard policy across the stove industry. Consumable parts, such as grates, baffle plates, firebricks, glass, and seals, naturally wear out over time due to regular use.
The rate at which these parts deteriorate can be influenced by several external factors. For example, over-firing the stove (burning the stove at a higher temperature than recommended) can significantly accelerate the wear and tear on these components. Environmental conditions, frequency of use, and the type of fuel burned can also affect the lifespan of stove parts.
Because these variables are beyond the manufacturer’s control, warranties typically do not cover consumable stove parts. We recommend regular maintenance and following the manufacturer’s guidelines to prolong the life of these parts.
What is a baffle plate?
A baffle plate, also known as a throat plate, is a critical component of a wood-burning stove. It is a flat metal plate located inside the stove, positioned just below the flue or chimney. You can read more here: https://stovesparesonline.co.uk/what-is-a-baffle-plate/